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Healthcare12 months

Scaling from 3 to 12 locations

Mid-Size Dental Group

Based on common industry challenges. Results vary by engagement.

Measured outcome snapshot

These are the metrics the case study can actually stand behind.

Scalable

Growth Infrastructure

Significant

Owner Time Reclaimed

Multi-Site

Scalable Operations

Faster

Revenue Cycle Target

The Challenge

The founder was drowning in admin work, unable to focus on clinical strategy. Billing was centralized but chaotic.

  • Founder working 70+ hours per week
  • Revenue cycle taking 45+ days on average
  • No COO or operational leadership layer
  • Patient experience inconsistent across practices
  • Growth stalled due to operational bottlenecks

Our Solution

We implemented a centralized practice management OS, hired a COO, and standardized the patient journey.

  • Deployed integrated practice management system
  • Recruited and onboarded experienced COO
  • Standardized patient intake and treatment workflows
  • Implemented centralized scheduling and billing operations
  • Created location manager accountability framework

How the engagement moved

A concise view of the work sequence so the result reads like a real implementation story, not a vague testimonial.

01

Challenge surfaced

The founder was drowning in admin work, unable to focus on clinical strategy. Billing was centralized but chaotic.

02

Operating fix designed

We implemented a centralized practice management OS, hired a COO, and standardized the patient journey.

03

Result realized

Operational infrastructure for growth over 12 months.

Services:Operations OptimizationHR & Talent StrategySystems & Technology

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