Case study · Healthcare
Scaling from 3 to 12 locations
The founder was drowning in admin work, unable to focus on clinical strategy. Billing was centralized but chaotic.
Operational infrastructure for growth
Scalable
Growth Infrastructure
Significant
Owner Time Reclaimed
Multi-Site
Scalable Operations
Faster
Revenue Cycle Target
Act 1
The challenge
The founder was drowning in admin work, unable to focus on clinical strategy. Billing was centralized but chaotic.
- Founder working 70+ hours per week
- Revenue cycle taking 45+ days on average
- No COO or operational leadership layer
- Patient experience inconsistent across practices
- Growth stalled due to operational bottlenecks
Act 2
Our approach
We implemented a centralized practice management OS, hired a COO, and standardized the patient journey.
- Deployed integrated practice management system
- Recruited and onboarded experienced COO
- Standardized patient intake and treatment workflows
- Implemented centralized scheduling and billing operations
- Created location manager accountability framework
Act 3
The outcome
Operational infrastructure for growth
Scalable
Growth Infrastructure
Significant
Owner Time Reclaimed
Multi-Site
Scalable Operations
Faster
Revenue Cycle Target
More work
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