How long does a typical engagement last?

Most engagements run 3-6 months for initial implementation. We design our work to be project-based with clear milestones and deliverables. Many clients retain us for ongoing fractional support after the initial engagement.

Do you work with businesses outside Massachusetts?

Yes, we work with clients nationwide. While our headquarters is in Ludlow, MA, most of our work is done remotely with periodic on-site visits for key milestones like discovery workshops and implementation launches.

What size companies do you typically work with?

We work best with service businesses between 10-500 employees. Below 10, the fractional model may not be cost-effective. Above 500, you likely have the resources for full-time dedicated staff. Our sweet spot is helping growing companies that have outgrown their startup systems.

What’s the difference between you and a big consulting firm?

We’re operators, not MBAs with PowerPoints. Our team has actually run the businesses we consult for. We don’t hand you a report and disappear,we implement alongside your team until the systems work. And we’re typically a fraction of the cost of big firms.

How quickly can I expect to see results?

Most clients see measurable ROI within 90 days. We prioritize quick wins in the first 30 days while building toward larger systemic improvements. You’ll know exactly what we’re working on and why at every stage.

Services · Three engagements

We backstop HR and payroll for regulated small businesses.

One core engagement, HR & Payroll Operations Backstop, and two specialized practices for senior care and AI workflow implementation. Start with the work that’s eating your time.

Start with a $2,500 audit

Partner

Rippling Certified

Google reviews

5.0 ★ · 6 reviews

Licensed

LNHA · MA · NH · NC

Insured

E&O coverage

Based in

Ludlow, MA

The shape of the work

HR & Payroll Backstop
Core engagement
$2,250/month+/mo
Senior Care Compliance
Specialized practice
Scoped
AI Workflow Implementation
Specialized practice
Project

The core engagement

HR & Payroll Operations Backstop

The work most regulated SMBs need first: payroll coordination, employee files, onboarding, leave, compliance tracking, and a monthly owner readout, handled by a senior operator, not a ticket queue.

Who it’s built for

Owner-operated, regulated, 10-100 employees.

Cannabis dispensaries. Skilled nursing facilities. Healthcare practices. Local manufacturers. Anywhere the owner is still the de facto HR department, and feels every minute of it.

Payroll runs + audits
Onboarding & file management
PFML / FMLA + return-to-work
Compliance + training tracking
Monthly owner readout
Priority email + Slack support

See the full engagement Start with the $2,500 audit

Sub-services

The 90-day arc

Audit, stabilize, run. In that order.

Every engagement moves through the same arc, understanding what's broken, closing the gaps, then operating cleanly month-over-month. We don't pitch transformation; we run the back office.

Days 1-14

Audit & stabilize

Pull files, map the payroll process, surface every gap. The first two weeks are about understanding what's actually happening, not pitching new systems.

File audit
Process map
Gap report

Days 15-60

Cleanup & ownership

Close the gaps that matter, take over the recurring admin, and stand up the systems that keep files current week-over-week.

Doc cleanup
Onboarding routines
Compliance tracker

Day 60+

Run & report

Payroll runs, files stay current, training tracker stays green, monthly readout lands in your inbox. You stop being the de facto HR department.

Bi-weekly payroll
Monthly readout
Continuous compliance

Specialized practices

Where regulated complexity gets specialized.

Senior care and AI workflow implementation extend the core engagement into the places where domain experience changes the answer. Both are scoped per project, they don't replace the HR backstop.

Specialized practice · Senior care

Senior Care Compliance

PBJ, survey readiness, OIG/SAM monitoring, background screening, and retention systems for SNFs and assisted living operators. The work runs alongside the HR backstop, not instead of it.

Quarterly PBJ validation
Mock survey + readiness binders
Exclusion monitoring on schedule
Direct-hire pipeline + retention

Explore the practice

Specialized practice · AI

AI Workflow Implementation

For established operators ready to automate the repeated drafting, documentation, and SOP work. We ground every workflow in your real SOPs, never generic templates.