Question 1

How long does a typical engagement last?

Accepted Answer

Most engagements run 3-6 months for initial implementation. We design our work to be project-based with clear milestones and deliverables. Many clients retain us for ongoing fractional support after the initial engagement.

Question 2

Do you work with businesses outside Massachusetts?

Accepted Answer

Yes, we work with clients nationwide. While our headquarters is in Ludlow, MA, most of our work is done remotely with periodic on-site visits for key milestones like discovery workshops and implementation launches.

Question 3

What size companies do you typically work with?

Accepted Answer

We work best with service businesses between 10-500 employees. Below 10, the fractional model may not be cost-effective. Above 500, you likely have the resources for full-time dedicated staff. Our sweet spot is helping growing companies that have outgrown their startup systems.

Question 4

What's the difference between you and a big consulting firm?

Accepted Answer

We're operators, not MBAs with PowerPoints. Our team has actually run the businesses we consult for. We don't hand you a report and disappear—we implement alongside your team until the systems work. And we're typically a fraction of the cost of big firms.

Question 5

How quickly can I expect to see results?

Accepted Answer

Most clients see measurable ROI within 90 days. We prioritize quick wins in the first 30 days while building toward larger systemic improvements. You'll know exactly what we're working on and why at every stage.

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