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Fitness & Wellness6 months
Standardizing operations for expansion
Boutique Fitness Chain
0
New Locations
Launched in 6 months
0+
SOPs Documented
0
Operational Hiccups
At new locations
0%
Revenue Increase
Per location
The Challenge
A 3-location gym wanted to franchise but had zero documentation. Every location was run differently by local managers.
- No standardized operating procedures across locations
- Inconsistent member experience at each gym
- Sales process varied wildly between staff members
- No centralized data or reporting
- Owner involvement required for every decision
Our Solution
We built a 'Franchise in a Box' operations manual, standardized the member sales script, and implemented a unified CRM.
- Documented 50+ standard operating procedures
- Created comprehensive training curriculum for all roles
- Implemented unified CRM with automated member journey
- Designed KPI dashboards for location-level accountability
- Built franchise disclosure documents and training materials
Services:Operations OptimizationSystems & TechnologyStrategic Planning
“We went from chaos to a machine. Now anyone can run one of our locations because everything is documented and trained.”
M
Marcus Johnson
Founder & CEO