0%
New Turnover Rate
Down from 60%
$0
Agency Spend
Completely eliminated
0%
Care Quality Score Increase
0mo
Time to Results
The Challenge
High staff turnover was leading to reliance on expensive agency staffing, crushing margins and quality of care.
- Annual staff turnover rate exceeding 60%
- Agency staffing costs over $200K annually
- Inconsistent care quality affecting resident satisfaction
- Exhausted management team constantly firefighting
- New hires leaving within 90 days of onboarding
Our Solution
We redesigned the onboarding experience, adjusted compensation models to reward tenure, and installed a new shift-scheduling app.
- Implemented structured 90-day onboarding program with mentorship
- Created tenure-based compensation tiers with clear advancement paths
- Deployed mobile-first shift scheduling with staff preference integration
- Established peer recognition program tied to performance metrics
- Standardized training protocols across all departments
Services:Operations OptimizationHR & Talent StrategySystems & Technology
“King & Co didn't just give us a report. They rolled up their sleeves and helped us implement every single change. Our staff morale has completely transformed.”
S
Sarah Mitchell
Executive Director