Staffing & PBJ snapshot
Charlwell House Health and Rehabilitation
305 Walpole Street, Norwood, MA 02062 · CCN 225208 · 124 certified beds · Part of Best Care Services
King & Co. ConsultingPrepared October 19, 2026
CMS data as of September 2026
CMS data as of September 2026
Staffing compared with averages
| Measure | Facility | MA | U.S. |
|---|---|---|---|
| Total nurse hours per resident day | 3.36 | 3.86 | 3.86 |
| Weekend nurse hours per resident day | 3.10 | 3.48 | 3.42 |
| RN hours per resident day | 0.66 | 0.65 | 0.69 |
| Nurse aide hours per resident day | 2.06 | 2.25 | 2.32 |
| Total nursing staff turnover | 27.0% | 38.2% | 45.8% |
| RN turnover | 35.7% | 42.6% | 42.9% |
What stands out
- Reported nurse hours are 13% below the MA averageIf the building is staffed better than this, hours may be missing from the PBJ file. Agency staff, contract nurses and salaried nurse managers are the most common gaps.
- Nursing turnover is 11 points below the MA averageRetention is a real strength. Keep onboarding and manager practices consistent as the team changes.
Free 15-minute PBJ review for this facility
We will walk through these numbers, what is driving them and what to fix before the next submission.
Source: CMS Care Compare Provider Information and State and US Averages, processed 2026-09-01. Staffing hours are reported per resident per day from Payroll-Based Journal data. This snapshot summarizes public data for discussion and is not a CMS determination.